This winter reminds us of the many challenges in trucking during the winter. Like many companies, our company demands safety first. In this age of the trucking, setting safety as our priority is a must to our drivers, our customers, and society as a whole. While managing a customer service driven company and one that needs to take safety first can be a challenge. Cooler minds and good common sense seems to prevail and be the first step to success.
In closing, I have to share with you this story about last week’s storm in Atlanta. We had a broker irate about us not getting his load picked up in Atlanta. We apologized for the delay and explained to the broker we were late to pick-up but we were in-fact at his shipper and they had not come to work. The broker didn’t take time to understand the message but decided to continue to address his dissatisfaction for our service. When the conversation ended, the only thing I could wonder is – have we spoiled this industry with top notch service to the point of impossible service seeming possible? Ironic on how the uncontrollable seems controllable by many within the industry.
Then again, this might be just another example of an untrained third party logistic professional. That might be a topic of another rant.
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